What are your support hours and response times?
Office hours and our service level targets.
Updated 6 Nov 2026 3 views
sla
hours
Support hours.
Monday to Friday, 8:00am – 5:00pm (EAT).
Response targets.
Priority.
Critical
- First Response done within 15 minutes, Resolution within 4 hours.
High.
- First Response done within 1 hour, Resolution within 8 hours.
Medium.
- First Response done within 8 hours, Resolution within 4 business days.
Low.
- First Response done within 4 business days, Resolution within 12 business days
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